Aelia - Support

Installation and maintenance 8

• How to safely upgrade your shop to WooCommerce 3.0 (or any new version)
• How to manually update a plugin
• How to add dynamic caching to your site
• I receive the error unexpected T_PAAMAYIM_NEKUDOTAYIM when I try to use a plugin, how can I fix it?
• Aelia Foundation Classes - New geolocation features

See all 8 articles

Getting Started 1

• Managing your Aelia licences

Customisations 1

• How to use your custom geolocation detection mechanism with Aelia plugins

Troubleshooting 5

• Aelia Foundation Classes - A message says that the GeoIP database could not be downloaded
• General - Prices inclusive of tax keep changing depending on customer's country/province/state
• Page keeps reloading with the Cache Handler in "redirect" mode
• How to solve the "Error 500" message that appears when enabling the Aelia Foundation Classes, or another Aelia plugin
• How to view the geolocation resolution log from the Aelia plugins

FAQ 2

• Tax calculation seems incorrect - How does WooCommerce calculate taxes?
• GDPR - How that affects the cookies set by the Aelia plugins

Installation 2

• Aelia Currency Switcher for WooCommerce - Getting started
• WooCommerce Currency Switcher - Shortcodes

Customisation 16

• How to show the currency selector widget anywhere
• How to create a currency selector in a navigation menu
• Aelia Currency Switcher - How to customise the look and feel of the currency selector widget
• Aelia Currency Switcher - How to change the selected currency via code
• How can I customise the look and feel of the country Selector widget?

See all 16 articles

FAQ 15

• How is the Aelia Currency Switcher for WooCommerce better than alternative products?
• Which WooCommerce versions does the Currency Switcher support?
• How does Currency Switcher geolocation detection mechanism work?
• Is the Currency Switcher plugin compatible with my theme?
• Which plugins are compatible with the Currency Switcher?

See all 15 articles

Troubleshooting 23

• Geolocation doesn't seem to work properly - Causes and solutions
• A fatal error related to the Monolog library appears when running the WooCommerce Bookings plugin
• One or more payment methods don't appear at checkout, or on the Currency Switcher settings page
• Currency Switcher is enabled, but the settings menu doesn't appear. Also, the plugin doesn't seem to be doing anything
• My payment gateway/plugin doesn't seem to be taking the currency in which the order was placed, how can I fix it?

See all 23 articles

Troubleshooting 1

• When I try to enable an add-on, it says that the Currency Switcher could not be found, but it's installed and enabled

Customisation 7

• Prices by Country - How to display the country selector widget anywhere
• How to customise the product unavailability notice and hide prices for unavailable products
• How to hide prices of unavailable products
• Prices by Country - How to change the country via code
• How to alter the counters and the pagination on catalogue pages, to take into account product visibility

See all 7 articles

FAQ 3

• How does the Prices by Country plugin differ from the Currency Switcher?
• Where are products' regional prices stored and how can I import them?
• Where are products' regional availability options stored, and how can I import them?

Troubleshooting 2

• Some products are visible for a country for which they are unavailable, even if the "hide unavailable products" option is enabled
• Prices by Country - Products don't appear on language-specific pages

Customisation 3

• Tax Display by Country - How to customise the look and feel of the country selector widget
• Tax Display by Country - How to display the country selector widget anywhere, using the widget or shortcode
• Tax Display by Country - How to change the country via code

Troubleshooting 2

• Tax Display by Country - Geolocation doesn't seem to work properly
• Tax Display by Country - Prices inclusive of tax seem to be incorrect. How to keep product prices fixed, regardless of the applicable tax/VAT

Installation 2

• Aelia Currency Switcher for Easy Digital Dowloads - Getting started
• EDD Currency Switcher - Shortcodes

Customisation 8

• EDD - How to display the Currency Selector widget anywhere
• EDD - How to customise the look and feel of the Currency Selector widget
• EDD - How can I change the labels displayed in currency selector widget?
• EDD - How to change the currency associated to a country
• EDD - How can I change the selected currency via code?

See all 8 articles

FAQ 2

• EDD - How does Currency Switcher geolocation detection mechanism work?
• EDD - Which plugins are compatible with the Currency Switcher?

Troubleshooting 2

• EDD - My payment gateway/plugin doesn't seem to be taking the currency in which the order was placed, how can I fix it?
• EDD - Customers see an error saying "Your order must be completed in <currency>" when they try to pay for a subscription with Stripe

Installation 2

• Multi-currency Mijireh gateway - Installation instructions
• How to perform the page slurp for the additional Mijireh stores

FAQ 2

• I configured the Authipay gateway, but I don't see it on the checkout page
• Is your Authipay plugin the same I found on WooThemes?

General 2

• The software I downloaded lacks some features. Can you add them?
• Can I modify the Software I got from you to fix bugs, add features or fit my purposes?

Noncommercial Licence 2

• My website displays advertisements (AdSense, etc). Can I run your Noncommercial Software on it?
• What is the support policy for software distributed under Noncommercial licence?