Troubleshooting

Solutions to common issues that may occur while using the Currency Switcher.

Geolocation doesn't seem to work properly - Causes and solutions
Note Although this article refers to the Currency Switcher for WooCommerce, the possible causes of issues apply to all the Aelia plugins that include a g...
Fri, 9 Nov, 2018 at 5:14 PM
One or more payment methods don't appear after installing the Currency Switcher, how can I fix it?
The solution to this issue depends on which page you notice that the payment gateway is not displayed. Usually, there are two places where this occurs. ...
Wed, 6 Sep, 2017 at 3:40 PM
Currency Switcher is enabled, but the settings menu doesn't appear. Also, the plugin doesn't seem to be doing anything
When the Currency Switcher is enabled correctly, it adds a new menu item in WordPress Admin, which is WooCommerce > Currency Switcher Options. When this ...
Tue, 29 Aug, 2017 at 11:43 AM
My payment gateway/plugin doesn't seem to be taking the currency in which the order was placed, how can I fix it?
Usually, such issue has a few possible causes: 1. The payment plugin ignores the order currency and takes the base currency instead Since WooCom...
Thu, 23 Apr, 2015 at 4:04 PM
MercadoPago doesn't appear on the list of the available payment gateways, even after being enabled and configured properly
This issue is due to the way MercadoPago plugin returns its status, which was always interpreted as disabled by the Currency Switcher prior to version 2.4.5...
Wed, 25 Jun, 2014 at 2:33 PM
The currency conversion/detection doesn't seem to work with caching enabled
This issue depends on the caching system itself, which prevents the Currency Switcher from performing the currency conversion. Caching systems, such as Word...
Sat, 24 Oct, 2015 at 9:11 PM
Currency selection is not persistent and changes on page reload
When the currency selection seems to be "lost" on page reload, the cause is usually a misconfiguration, or a glitch caused by a caching system. Yo...
Fri, 22 Sep, 2017 at 8:07 AM
I get a warning saying that "Exchange rate could not be retrieved"
Why does it happen This warning message is generated by the Currency Switcher auto-update mechanism. During the auto-update phase, the Currency Switcher ...
Tue, 2 Sep, 2014 at 12:53 PM
I get a MAX_JOIN_SIZE error when I enable the Currency Switcher
At the first installation, the Currency Switcher runs a series of queries to determine the value of past orders in base currency (e.g. if your base currency...
Thu, 15 Jan, 2015 at 1:29 PM
Sales by Country reports displays incorrect figures
Cause The Sales by Country plugin sums all order totals together, regardless of the currency in which each order was placed. That is, if you have USD as ...
Thu, 5 Nov, 2015 at 10:12 AM