Troubleshooting

Solutions to the most common general issues.

Aelia Foundation Classes - A message says that the GeoIP database could not be downloaded
If your site is configured with excessively strict security restrictions, you might see an error message saying that the GeoIP database cannot be downl...
Thu, 16 Jun, 2016 at 9:19 PM
General - Prices inclusive of tax keep changing depending on customer's country/province/state
Even if prices are entered "inclusive of tax", it's normal that they change depending on customer's country, as that's how WooCom...
Mon, 16 Oct, 2017 at 10:36 AM
Page keeps reloading with the Cache Handler in "redirect" mode
The Cache Handler is a workaround that is designed to trick the caching system into serving the correct content. In redirect mode, the Cache Handler does th...
Mon, 2 Oct, 2017 at 11:01 AM
How to solve the "Error 500" message that appears when enabling the Aelia Foundation Classes, or another Aelia plugin
An error 500 indicates a crash. The message is generic and doesn't provide details to solve the underlying issue, therefore the first step is to identi...
Mon, 20 Nov, 2017 at 2:13 PM