Troubleshooting
Solutions to the most common general issues.
If your site is configured with excessively strict security restrictions, you might see an error message saying that the GeoIP database cannot be download...
Thu, 17 Oct, 2019 at 2:59 PM
Even if prices are entered "inclusive of tax", it's normal that they change depending on customer's country, as that's how WooComm...
Tue, 8 Jun, 2021 at 10:56 PM
The Cache Handler is a workaround that is designed to trick the caching system into serving the correct content. In redirect mode, the Cache Handler does th...
Mon, 2 Oct, 2017 at 12:01 PM
An error 500 indicates a crash. The message is generic and doesn't provide details to solve the underlying issue, therefore the first step is to identi...
Mon, 20 Nov, 2017 at 3:13 PM
The geolocation feature used by the Aelia plugins is provided by the Aelia Foundation Classes framework, which is installed with them. The framework include...
Fri, 15 Nov, 2019 at 4:19 PM
The messages displayed in the Admin area are managed by the Aelia Foundation Classes (AFC, for short). That plugin is actually the framework on which the Ae...
Wed, 6 Oct, 2021 at 12:14 PM
If you don't see the link to the settings page after installing a plugin, it means that some of the plugin requirements are not met. In that case, a me...
Tue, 9 Nov, 2021 at 6:48 PM