Troubleshooting

Solutions to common issues that may occur while using the Currency Switcher.

Sales by Country reports displays incorrect figures
Cause The Sales by Country plugin sums all order totals together, regardless of the currency in which each order was placed. That is, if you have USD as ...
Thu, 5 Nov, 2015 at 11:12 AM
Orders paid with PayPal show as "pending" or "on hold"
The condition probably depends on the PayPal account settings. By default, a PayPal account accepts payments automatically only when they are in the main c...
Tue, 3 Nov, 2020 at 9:20 AM
Report figures seem to be incorrect (totals are higher or lower than expected)
The reports generated by a "plain" WooCommerce installation will most likely show different figures from the ones generated when the Currency S...
Tue, 7 Dec, 2021 at 1:30 PM
Aelia Currency Switcher - Sales report show lower amounts when the plugin is active
Immediately after it's installed and activated for the first time, the Currency Switcher processes all the old sales data for reporting purposes, to ma...
Thu, 19 Nov, 2020 at 12:46 PM
My site is slow to load, how can I improve the performance?
The Currency Switcher doesn't usually have a significant impact on the performance of a site. It does add some overhead for the conversion of products,...
Wed, 23 Aug, 2017 at 7:25 PM
How to fix warning saying "json_decode() expects parameter 1 to be string, array given"
The message indicates that some product prices were written incorrectly to the database, and it's is usually caused by a CSV import/export plugin.  Th...
Tue, 25 Apr, 2017 at 11:24 AM
Subscription renewals or resubscriptions are processed in the wrong currency
Subscription renewals and resubscriptions require a precise logic to be processed correctly. To be more specific, the checkout for a renewal and a resubscri...
Tue, 8 Dec, 2015 at 9:01 PM
WooCommerce Table Rates Shipping - How to make it work in a multi-currency environment
The "official" Table Rates Shipping plugin is not compatible with a multi-currency environment, because it's designed with the ...
Fri, 5 Aug, 2016 at 8:12 PM
Currency prices don't load anymore after importing them from a CSV
This issue is caused by the CSV import/export plugin. The currency prices are stored by the Currency Switcher in a specific format in the database (it'...
Sat, 11 Mar, 2017 at 11:43 AM
Aelia Currency Switcher - The "next update" date for currency auto-update seems incorrect
In some cases, the date of the next scheduled update you see in Currency Switcher Options page may appear to be in the past, rather than in the future (see ...
Tue, 7 Sep, 2021 at 3:24 PM